Refunds

Version tesi-beta-2026-11-13-r8. Effective 2026-11-13.

Canceling a plan

Cancel online in one step: open Billing in your account and choose "Cancel at period end". The cancellation stops the next renewal. The month you already paid for stays usable until it ends and is not refunded in cash.

If your computer cannot be started

This is a beta. If your hosted computer cannot be started after payment, write to us from your account email and we will fix it or refund that month. Paid months and used TESI credits are otherwise non-refundable; cancel online in Billing to stop the next renewal.

If we end the beta

If we stop offering TESI or cannot keep your plan running, we refund the unused part of the month you paid for.

Mistakes

If we bill the wrong amount, we refund the difference.

Included usage

Included AI usage is not cashed out. When a month is refunded in full, the included usage of that month ends with it. When the month you are using is refunded in full, your computer closes and the plan is set not to renew. You can resume renewal under Billing.

Purchased TESI credits

If TESI cannot provide the service, contact us about unused purchased credits. Approved refunds return to the original card and remove the corresponding credits. Refunding an additional credit purchase does not cancel your plan. Used credits are not refundable except to correct a billing mistake or where required by law.

Complimentary plans

A complimentary plan from a promo code is not charged, so there is nothing to refund.

How to ask

Write to support@toolsenabled.ai from your account email. Refunds go back to the card that paid.

Contact

ToolsEnabled, Inc., c/o Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, DE 19958. support@toolsenabled.ai.